Ecosystems announces innovations for 2022 and grows customer value management community after record financial year

WASHINGTON, February 2, 2022 /PRNewswire/ — Ecosystems, a software-as-a-service (SaaS) leader in collaborative customer value management, announces a record financial year in 2021 and highlights a new innovation for 2022. As a cloud platform for he company enabling B2B suppliers to quantify and communicate their unique value, Ecosystems is founded on the universal need for customers to appreciate business value before making an investment.

The announcement comes amid Gartner research findings highlighting the importance of customer value management. According to the “Use Value Management Platforms to Assess and Convey Value to Buyers and Customers” report, while line-of-business buyers need to make business cases for technology purchases 92% of the time, sellers struggle to communicate the value of their services.

Ecosystems’ ARR increase of 146% in 2021 included new deals with over $1 billion market leaders, including:

  • ServiceNow
  • Palo Alto Networks
  • Autodesk
  • Qualtrics
  • TIBCO Software

Ecosystems’ growth in 2021 was also driven by new deals with pre-IPO organizations and growing mid-cap companies, including:

  • Water
  • SentinelOne
  • Iron Net
  • Asset brand
  • Interos
  • data crawler
  • Sifting through science
  • IGEL

More than 35,000 marketers, salespeople, customer success managers, and their customers leverage ecosystems to continuously align on the value of partnership.

“It is clear that Ecosystems is a leader in collaborative customer value management, as evidenced by its impressive financial results, new customers and steadily growing customer value community,” said Scott McLarnonsenior vice president at IDC Worldwide Custom Solutions.

“We consider it a privilege that these world-class brands entrust Ecosystems with their enterprise platform for customer value management. This, however, is only the beginning. The true measure of our success will be the success of each of these companies and their ability to document tangible value for their customers,” said Chad QuinnCEO and co-founder of Ecosystems.

In 2022, Ecosystems is investing in R&D at an all-time high, driving unprecedented innovation in areas such as:

  • A patent-pending algorithm that uses historical results to intelligently recommend the direction of valuable conversations with new customers
  • Improved capture and visual representation of holistic value, combining experience (e.g. Net Promoter Score, ease of doing business) with economic value
  • The possibility for suppliers to integrate the Ecosystems engine into their native SaaS offer for transparent monitoring of value realization

“I have never been so excited to start a new year,” said Michael Plaskow, CTO and co-founder of Ecosystems. “Combining the partnerships we have built with these renowned organizations with our significant expansion of R&D investments, our path to growth and innovation has never been brighter.”

About ecosystems: Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, vendors are leveraging ecosystems to quantify and align with customers on the business value delivered. With AI-powered analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, one-to-one conversations of value are transformed into a centralized cloud asset for better decisions across the organization. Learn how leading companies like Google Cloud, Palo Alto Networks, and ServiceNow are using ecosystems on

About the Customer Value Community (CVC): Ecosystems’ CVC is the fastest growing community dedicated to collaborative customer value management, with over 600 members and over 250 companies represented. Learn more about CCV membership here.

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SOURCE Ecosystem Services